3. Intercultural Counselling

Intercultural counselling in work-based learning situations


Counsellor and counsellee

  • have different cultural background

  • don’t have the same first language; one of them communicates in a foreign language

  • may have different values, believes and cultural conventions

Counsellor should

  • respect counselee’s expertise and skills gained in the native country

  • discuss cultural differences as a part of the counselling process

  • consider that different roles of a man and a woman, a teacher and a student or an
    employer and employee may affect the counselling process

  • take into account that the counsellee’s stage of integration affects his/her ability to adopt

  • use simplified language to achieve better understanding

  • have enough time for the counselling process


Feedback in intercultural counselling should be

  • encouraging and guiding

  • clear and precise

  • fair and personal

  • given by using the hamburger method (good – to improve – good)

  • directed at the goals and provide information

  • frequent and include self-assessment


The hamburger method



When offering a critique, you begin with a constructive compliment on something the person does well (the fluffy bun part). You then get to the meat of the matter, which is the constructive criticism part. Finally, you end with another constructive compliment (the other half of the fluffy bun). This is an effective technique for giving constructive criticism between compliments. It helps people to receive criticism without being defensive.